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Frequently asked questions

  • Can I try out your product before deciding to purchase?

    Absolutely. We offer a 14 day free trial (with full functionality) on all of our subscription plans. We encourage you to take us for a spin and see why we are the #1 online fax service in terms of performance, reliability, and customer service.

  • How soon will I be able to send/receive faxes after I sign up?

    Immediately. Your account is created immediately upon signing up and your are given a Toll-Free virtual fax number. You will be able to send and receive faxes directly from your email or through the Documo Web Portal.

  • Do I have to sign any contracts to get the best pricing?

    Nope. Our monthly subscriptions are just that. Month by month. There is no obligation and you can cancel at any time. Should you need to cancel we make the process simple and straightforward. We do offer annual plans at a discounted rate. Our business model is to retain our loyal customers by offering a great product at a great price. Just like we say on our pricing page. No Contracts. No Set Up Fees. No Gimmicks. We mean it.

  • Can I keep my current fax number?

    Yes. Simply fill out our LOA for a port request and we will submit it to your current carrier on your behalf. If accepted the process usually takes 7-10 business days. There is a one time $15 charge to port your number. Note: some competing companies and/or carriers hold numbers 'hostage' and can make the process difficult. By law they are required to release the number to you but they don't always comply. We will never hold your number hostage. It's yours and are free to take it with you if you ever decide to leave.

  • Is your service HIPAA compliant?

    Yes. Documo is built with enterprise-class security and compliance features. Learn more about how we secure your data and how we help with HIPAA compliance. We are also willing to sign a BAA. Please contact us if you need a BAA or have other custom needs.