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Documo Selected as 2022 Comparably Award Winner

Documo recognized as a 2022 Comparably Award winner for Best Perks & Benefits

November 30, 2022

Ultimate FAQ For Online Faxing

While fax technology has been in use for decades, online fax is still relatively new. Many users aren’t sure what to expect from an online fax service, and that’s quite common. Here, we’ll answer some of the most frequently asked questions about online fax.

September 15, 2022

6 min read

Why Is Fax Still Important in Financial Industries?

Fax machines first burst onto the business scene nearly 180 years ago. Since then, inventors have been improving and expanding upon the original design, giving rise to the faxing solutions we know and use today. At this point, both traditional fax machines and internet and cloud-based versions are widely used around the world. Many people, both in businesses and on the outside, may wonder why faxing still exists. After all, with email and so many document-sharing portals now available, is fax technology still a suitable option? Is it even relevant at this point? As it turns out, businesses in many industries continue to rely on fax for a variety of reasons, and the financial sector is one of the most prominent.

September 15, 2022

11 min read

How to Fax Wirelessly

In the past, people remained tethered to their electronics. If they wanted to have a private conversation, they would have to invest in a long phone cord and go hide in a closet or bathroom to speak without others hearing. To connect to the internet, they would use this same phone line. Television only had a few channels, and they would need to invest in a bulky machine that took up a lot of space to fax a document. Thankfully, those days are gone.

September 10, 2022

7 min read

Why Does Faxing Still Exist Despite Advancing Technology?

Faxing as we know it came to pass back in 1964. At that point, the need to have important documents hand-delivered to clients or sent by snail mail all but vanished. Over the 40 years since that technology came into play, communication has advanced significantly. Email, scanning, and numerous forms of file sharing have entered the mix. People can even encrypt sensitive documents into barcodes and forward those to others for decryption.

August 15, 2022

11 min read

What is Faxploit and How Can We Avoid It?

Numerous cybersecurity scandals have made the headlines over the past decade, but none of them were as egregious as the Sony Pictures data breach. Thousands of sensitive documents were taken and disseminated online, leading Sony's executives to look for ways to avoid similar issues in the future.

July 11, 2022

6 min read

Healthcare Technology Trends to Watch Out for in 2018

The healthcare industry is on the cusp of a digital revolution. People are empowered with health information, thanks to technological innovations in digital health. It’s vitally important that healthcare professionals continue to stay up to date on advances in technology that will improve not only their internal systems but also patient treatment and care.In this article, we’ll focus on top healthcare technology trends for 2018 in three main areas, namely Patient Engagement, Hospital Workflow, and Treatment.

July 7, 2022

HIPAA and The Cloud

One of the most common questions we get related to our service is “Is your fax service HIPAA compliant?” That’s a great question with no easy answer. I think the better question to ask is “Is my practice compliant?” In order to answer this, it’s important to understand what exactly HIPAA compliance means, who governs it, and how that translates to choosing products and services, including an appropriate internet fax solution.

July 7, 2022

Are You on the Brink of a HIPAA Disaster? How Physical Fax Machines Put You at Risk

Imagine if incorrectly faxed information led to revealing a critical patient condition to the wrong party?That’s exactly what happened at this New York Hospital: https://www.hipaajournal.com/new-york-hospital-sued-for-disclosing-patients-hiv-status-to-employer-8964/Fax is a useful and necessary tool for today’s healthcare offices, but faxing can be a ticking time bomb of HIPAA risk.All it takes is for one employee to enter one wrong digit and send a fax to the wrong person or for you to accidentally leave a document on the fax tray and… Without even realizing it, your office is now in violation of HIPAA. HIPAA breaches are taken very seriously, and the results are disastrous. Fines are extremely costly and you and your team can lose your licensing.

July 7, 2022

Partner Spotlight - Skyetel

Our mission is to make document processes easy and more secure for all while trying to save our planet in the process. Every so often, we run into like-minded companies who share our core beliefs and are also building cool products.We’d like to take a moment to introduce Skyetel. They are on a mission to make VoIP communication awesome by delivering rock-solid SIP trunking powered entirely by renewable energy. We think this is nothing short of awesome and falls right in line with our own mission.

July 7, 2022

The Matter of Fax: A look at faxing in healthcare

When the internet and email came along in the late 90’s, many projected the death of the fax machine. Sure enough, fax machines are not the office staple they once were. However, one peek into the healthcare industry and you’ll notice something odd - fax is as prevalent as ever with the majority of health records being transmitted via fax even in 2018.Technology innovation is largely driven by user demand. For every problem out there, there is an army of young companies aiming to solve that problem and make your life easier. So how does it happen that a 175 year-old technology is still being relied on to transmit data in an industry as large and important as healthcare (not to mention several other industries)?

July 7, 2022

Ultimate Guide to HIPAA Fax

Being involved with healthcare means you probably send and receive faxes daily. Faxes are notorious for breaching HIPAA compliance regulations. Even though you and your team do everything you can to keep patient data safe, you might still be sharing patient information without even realizing it. Cloud fax services can help ensure you and your organization are carefully following the complex and intricate laws that encompass being HIPAA compliant.

July 7, 2022

5 Winning Reasons mFax is the All-Star Player in Today’s Financial Industry

Analog fax machines are like the strongmen of office technology; they require substantial elbow room, groan while they work(out), and aren’t particularly graceful. However, they get the job done most of the time, and since the early 1980s, the financial industry has relied upon fax machines to securely send and receive sensitive documents like contracts, bank statements, and loan documents. Cumbersome or not, the process of traditional faxing has been integral to doing business, and until now, it seemed like a necessary inconvenience. Now, with the advent of cloud fax, financial institutions enjoy the efficiency of faxing sensitive documents right from their computers, without needing any clunky equipment. Far more agile and flexible than traditional faxing, cloud fax is like the NBA All-Star player of office technology, and it’s proven to be so effective, many Fortune 500 companies have already made the switch.

July 6, 2022

Why Fax is Better Than Email

Fax or email, which solution is better? The answer seems like an easy one, but things have changed over the past few years. Now, businesses must contend with matters of data security, privacy, efficiency, and speed.While email is widely used, is it more effective than fax? A long-time email user would likely say yes, but many industries still use fax technology to send important documents. Here, readers will learn how fax beats email and why there's no need to drop one in favor of the other.

July 6, 2022

4 Simple Ways You Can Quickly Improve Patient Retention

Every healthcare professional recognizes the importance of patient retention. Keeping patients healthy and satisfied is the hallmark of a successful and thriving medical practice.However, many clinics, especially smaller ones or newly opened facilities, may struggle in this aspect of operations. While no single strategy will provide a guarantee of patients staying with a practice, the following tips can help increase the chances that your patients will remain.

July 5, 2022

Beginners' Guide to Business Automation

Working smarter, not harder is more than a common bit of advice. In fact, by integrating automation into your business practices, you can take more time in focusing on more important parts of operations. Business automation results in reduced waste in time and human resources on processes, which can save you money and help your company to grow. Business process management (BPM) involves regulating methods that you use. Business rules management (BRM) dictates the guidelines that you use for BPM. BPA (business process automation) involves making the most of the rules to enhance the efficiency of the process. Business automation, though, goes beyond simply BPM and BPA. It is a broad concept that can overwhelm even the most ardent entrepreneur. Here's how to break down automation to make it possible to use for your business, regardless of its size.

July 5, 2022

How Healthcare IT Teams Can Deliver Interoperability In 2020

What healthcare IT teams can do to deliver interoperability to their organizations in 2020 and beyond.

July 5, 2022

How Cloud Fax Enables Healthcare Interoperability During Coronavirus

Controlling the spread of pathogens starts with data. In healthcare facilities, interoperability enhances how providers and insurance companies use that data to improve patient care. During the coronavirus pandemic, properly implemented interoperability within facilities and throughout the industry can help patients get better care, identify hot spots of contagion, and mitigate the spread of the virus.

July 5, 2022

T.38 and the VoIP Fax Stigma

Rumors abound concerning VoIP fax and T.38 protocol. However, don't let these prevent you from considering more robust, secure fax options. With upgrades to the system, cloud fax services no longer have to bind themselves solely to T.38 fax protocol.

July 5, 2022

Why These 4 Industries Still Fax In 2020

Many industries continue to rely on traditional fax technology to send and receive secure documents.In fact, businesses have reported an increase in fax usage in recent years. A 2017 study reported a 27% increase in fax use from the prior year with predictions of a 25% rise in the years following. Part of this increase stems from the availability of more secure alternatives to traditional fax machines, such as digital or cloud fax.However, traditional fax has many flaws and limitations that cloud fax services, such as mFax, readily overcome. If you work in the following industries and continue to rely on dial-up faxing, switching to cloud fax can offer significant improvements in document security and reliability.

July 5, 2022

Are You Losing 15% of Your Faxes?

How reliable is your fax service?Many business owners do not understand the differences among fax options. When you use a quality fax solution, most of your faxes arrive intact, even large documents.However, determining whether your fax service is reliable may prove to be a challenge. The decision can be made easier by learning about the most common features of reliable fax services. Continue reading to find out whether you need to upgrade your online faxing.

June 30, 2022

Cloud Fax or Fax Server - How to Compare Solutions

Now that so much software is moving to the cloud, it can be hard to understand the pros and cons of transitioning any one product. Fax is a perfect example of this.Since we specialize in enterprise-class hosted fax solutions, our customers often compare us to the latest fax server solution out there. So we figured it might be helpful to highlight some of the key differences between on-premise fax server solutions and our cloud fax platform.

June 30, 2022

How Do Cloud Faxes Work?

Cloud faxing, also known as internet or online faxing, enables users to send and receive faxes without the need for a telephone line or a fax machine. But to ensure that this system achieves the security it promises for your faxed information, you need to know how it works. Here's everything that you ever wanted to know about how cloud faxes work and how to use them for your business.

June 30, 2022

Cloud Faxing: Top 5 Questions That You’re Guaranteed to Ask

1. Can I keep my existing fax line? How long does the process take?Yes, by porting the number over. The process takes 7-14 business days as long as the information submitted in the porting request is correct. For additional porting information, visit our support article, How does the porting process work?. We’d also like to mention that there is a one-time $15 charge per number porting. Please note: There are no restrictions on porting numbers into mFax, however not every number is FoIP (fax over IP) compatible. A small percentage of numbers out there cannot be ported on an IP circuit. You can always contact us to check on number compatibility. 2. Is your service HIPAA compliant? Sure is! We offer a BAA that allows for the option to be HIPAA compliant. We give our users the flexibility to customize their settings to optimize their HIPAA compliance.

June 30, 2022

How Emailing Private Docs Can Leave You Vulnerable

In 2019 alone, hackers exposed 7.9 billion records in 5,183 data breaches.While threats to data security come in many forms, transmitting sensitive data over the internet can leave you open to some serious vulnerabilities.When it comes to sending the most important documents, many businesses still rely on the trusted security of traditional fax. But the high cost of maintaining separate phone lines, hardware maintenance, and supplies convince many businesses to opt for paperless options.Both email and cloud fax offer potential solutions for sending secure documents, though there are inherent flaws to email security which can leave your sensitive data exposed.

June 30, 2022

How to Protect Your MFPs from Security Breaches

Network-connected devices like multi-function (or all-in-one) printers are convenient and ubiquitous in most offices, but often they pose unique challenges to IT teams worried about potential security hazards to their networks.This article looks at some of these vulnerabilities and explores opportunities to patch these security holes and improve overall network security.

June 30, 2022

Is Cloud Faxing Secure & Safe?

Is cloud faxing a secure and safe way to transmit private and sensitive information from one place to another?Data security is an important priority for many industries right now, and for good reason. Cybercrime is spiking, and businesses that deal in sensitive information are prime targets.This article examines cloud fax security and how that compares with other means of document transmission available today.

June 30, 2022

Vanilla Go Paperless Cupcakes

To celebrate going paperless with our products mFax, mSign, and mDrive, we made a recipe for Vanilla Go Paperless Cupcakes. These cupcakes can be made without cupcake liners! Whether you’re going paperless or want to use liners anyway, these fluffy cupcakes are sure to please.

June 30, 2022

VoIP vs FoIP - How to Choose the Best Service for Your Business

Since the inception of high-speed internet, it’s becoming more and more common to see businesses make the switch to Internet Protocol (IP)-based communication systems in VoIP and FoIP software. This growth is reflected in the amount of VoIP telephone lines for businesses, which has increased from around 6 million in 2010 to over 36 million in 2017 (1). As VoIP and FoIP offerings increase, many businesses aren’t aware of the differences, benefits, and takeaways of each service.

June 30, 2022

Why Your Business Needs A Programmable Fax API

When choosing the right fax service for your business, the ability to implement a robust API is more than just another feature.IT departments and developers can use the API to extend faxing software's capabilities beyond just a separate online faxing program. Using APIs, in-house software becomes more powerful and robust, and employees are able to perform much more efficiently.

June 30, 2022

The Regulated Company's Guide To Online HIPAA Fax Compliance in 2021

As many businesses upgrade to electronic fax, they should reevaluate their processes to ensure they meet HIPAA requirements. Failure to follow HIPAA rules can result in disruptions to your business, hefty fines, or worse.

June 30, 2022

Advantages and Disadvantages of Online Faxing

Since the invention of the computer, technology has continued to make life easier for everyone around the world. Years ago, the fastest way to communicate with someone far away was to send a letter, but that has since been replaced by a variety of lightning-speed messaging options. However, as quick...

June 29, 2022

5 Reasons Why Online Faxing is Important

Technology continues to advance at a rapid rate. However, some things remain the same. For example, companies often need to exchange documents with clients, suppliers, vendors, and other businesses. Individuals may want to fax a document to a business or individual to handle a personal matter. The need to fax...

June 29, 2022

5 Best Concord Cloud Fax Alternatives You Need to Switch To In 2021

Of all the office procedures that have been digitized, cloud faxing might be the one thing that feels like an actual miracle. The efficiency alone offers a sense of ease and confidence in a process that has caused a lot of anxiety for centuries - okay, it’s just been a few decades, but still... How great is it that just one product saves you loads of money, time and filing hassles, and removes the headache of repairing and replacing office equipment? Plus, when faxes are sent digitally, you can trust the entire document will be delivered, rather than losing pages upon transmission.

June 29, 2022

HIPAA Fax Cover Sheet: A Secure Guide and Free Templates

Get free HIPAA-compliant cover sheet templates here. These templates warn recipients of sensitive content and have the disclaimers needed for HIPAA compliance. To get started, download the HIPAA fax cover sheet template of your choice from above. Then, follow along with our help video here to get it set up in your account. Be sure to make any customizations and save as an account template to ensure your entire organization will be able to use your new HIPAA safe cover sheet.

June 29, 2022

How mFax is Helping These 6 Healthcare Organizations Live in the Future

Is your healthcare organization still living in the dark ages - sending faxes with outdated equipment, praying the entire document will transmit all at once while fielding complaints when faxes go missing? Good care requires impeccable communication. Unfortunately, some healthcare organizations struggle to reconcile their old ways of faxing with the faster, more efficient and reliable solution of cloud faxing. Of course, with a need for impeccable security, HIPAA compliance, ease of use and adaptability, healthcare organizations have very specific needs for their cloud fax solutions, and choosing which service is best can be a challenge. The initial selection process likely begins with a side-by-side comparison of features and capabilities, pricing and reviews, but you still might be left saying, “Yes, but can it do this?”

June 29, 2022

Industries That Are Benefiting the Most from Online Faxing

Fax machines revolutionized the world of business communications when they first hit the market. Faxing allowed businesses to quickly and easily send and receive documents. As such, communications processes that once took days, weeks, and sometimes even months could be completed in mere minutes. This certainly brought numerous advantages to companies in a range of industries. Their clients undoubtedly benefited as well.

June 29, 2022

How to Send an International Fax the Old-Fashioned Way

For companies doing business around the world, faxing is an integral part of a well-rounded communications strategy. Online faxing from mFax offers distinct advantages; rather than waiting by a machine, users simply check their email inboxes....

June 29, 2022

Innovaccer and Documo Bring HIPAA-Compliant Digital Fax to the Innovaccer Health Cloud

SAN FRANCISCO, CA, JULY 22, 2021—Today Innovaccer and Documo announced that Documo’s mFax, a leading enterprise fax solution for regulated industries, is now integrated and available on the Innovaccer Health Cloud.Now providers, payers, life sciences companies, and digital health innovators can accelerate digital transformation by bringing HIPAA-compliant secure digital faxing, intelligent fax routing, and other enterprise-class capabilities into new and existing applications and workflows, with ease.This is crucial for healthcare organizations aspiring to achieve a fully digital record-keeping system. Now Innovaccer’s customers and partners will be able to usher in truly paperless, secure communications with end-to-end encrypted data, secure logins, and user access controls, enabling them to digitally share, store, and act on vital patient health information (PHI), all while ensuring their confidentiality and compliance with HIPAA privacy regulations.

June 29, 2022

How to Get a Fax Number Without a Phone Line

In its heyday, faxing in the traditional sense was a state-of-the-art development. Being able to send documents and images over a standard phone line was a marvel of ingenuity. Many people fail to realize that this type of technology dates back to the mid-1800s. Back then, the Xerox company took...

June 29, 2022

How the Elections Benefit from Online Faxing

In recent elections, voter turnout has been higher than in the past, with people visiting polling sites in person, using absentee ballots, and taking advantage of email, fax, or online uploads. While not all states offer the same voting options, most are seeing increases in the use of absentee and online choices. However, not everyone is convinced electronic options are secure, and that lack of security may lead to problems developing during the counting process. Proponents of online faxing are pushing for more states to adopt the option or make it easier for overseas voters to use. Opponents state online options are fraught with problems and make voter fraud easy. However, industry experts respond, saying those concerns are vastly overblown and must be discounted to preserve the right of people to vote for their candidates.

June 29, 2022

Is it Safe to Fax Personal Information?

Every day, countless businesses and private individuals fax information to other people, businesses, or other entities. The reasons for faxing documents vary, but much of the transmitted information is confidential, which means the sender expects the data to be protected. But, how can anyone be sure if it’s safe to...

June 29, 2022

Online Signature Analysis: What Your Signature Says About You

The first recorded use of a signature was in 3000 B.C. when ancient scribes began to use symbols and words to indicate identity. A signature from El Cid in Spain is the first written signature that appears in history books....

June 29, 2022

Interesting Fax Facts for People to Ponder

Few people haven’t heard of faxing at this point. In fact, you’d be hard-pressed to find someone who hasn’t sent or received a fax in some capacity. This type of technology has long been a staple in the business world with companies in virtually every industry making use of it. ...

June 29, 2022

The Limitations (and Even Dangers) of Free Fax Services

According to an article written by the Washington Post, a survey of businesses for the year 2017 found that 82% of large firms (those with 500+ staff) reported that the number of faxes sent was steady or increasing over 2016. An informal survey of IT professionals in an online forum...

June 29, 2022

The Evolution of Fax Technology

To understand how fax technology has changed with time, business owners and managers should investigate more than what can be done in the nearest supply closet. Fax machines were once at the forefront of communications technology, but many have forgotten that fact. These machines were in offices around the world, but most are now collecting dust. Fax machines truly are not that old—at least, not compared to the first patents that were approved in the 1840s. While it’s a great idea to start online faxing, it is important to learn new things as a business owner. Read on to learn about the evolution of fax technology.

June 29, 2022

The Future of the Cloud Fax Market

There's a persistent myth about faxing that states it has become obsolete. If you work in one of the many industries that still rely on fax machines to convey documents and information between different teams, offices, or business partners, you've probably been scratching your head at that misconception. While faxing may be changing with the times, it's clearly still alive and well.

June 29, 2022

Why is HIPAA-Compliant Fax Crucial for the Healthcare Industry?

Faxing was revolutionary when it first appeared. The ability to send documents easily and securely to another destination provided a new way for hospitals and medical centers to communicate about patients. When medical records needed to be sent to another doctor, faxing provided the way to make this happen fast,...

June 29, 2022

What Personal Information is Protected Under HIPAA?

HIPAA, short for the Health Insurance Portability and Accountability Act, is a legal standard that was initially enacted in 1996 to protect the privacy and security of patients' health information. However, not all information is covered. Only protected health information (PHI), also sometimes referred to as personal health information, is...

June 29, 2022

Stay up to date

Documo Selected as 2022 Comparably Award Winner

Documo Selected as 2022 Comparably Award Winner

Documo Selected as 2022 Comparably Award Winner

Ultimate FAQ For Online Faxing

Ultimate FAQ For Online Faxing

Ultimate FAQ For Online Faxing

Why Is Fax Still Important in Financial Industries?

Why Is Fax Still Important in Financial Industries?

Why Is Fax Still Important in Financial Industries?

How to Fax Wirelessly

How to Fax Wirelessly

How to Fax Wirelessly

Why Does Faxing Still Exist Despite Advancing Technology?

Why Does Faxing Still Exist Despite Advancing Technology?

Why Does Faxing Still Exist Despite Advancing Technology?

What is Faxploit and How Can We Avoid It?

What is Faxploit and How Can We Avoid It?

What is Faxploit and How Can We Avoid It?

Healthcare Technology Trends to Watch Out for in 2018

Healthcare Technology Trends to Watch Out for in 2018

Healthcare Technology Trends to Watch Out for in 2018

HIPAA and The Cloud

HIPAA and The Cloud

HIPAA and The Cloud

Are You on the Brink of a HIPAA Disaster? How Physical Fax Machines Put You at Risk

Are You on the Brink of a HIPAA Disaster? How Physical Fax Machines Put You at Risk

Are You on the Brink of a HIPAA Disaster? How Physical Fax Machines Put You at Risk

Partner Spotlight - Skyetel

Partner Spotlight - Skyetel

Partner Spotlight - Skyetel

The Matter of Fax: A look at faxing in healthcare

The Matter of Fax: A look at faxing in healthcare

The Matter of Fax: A look at faxing in healthcare

Ultimate Guide to HIPAA Fax

Ultimate Guide to HIPAA Fax

Ultimate Guide to HIPAA Fax

5 Winning Reasons mFax is the All-Star Player in Today’s Financial Industry

5 Winning Reasons mFax is the All-Star Player in Today’s Financial Industry

5 Winning Reasons mFax is the All-Star Player in Today’s Financial Industry

Why Fax is Better Than Email

Why Fax is Better Than Email

Why Fax is Better Than Email

4 Simple Ways You Can Quickly Improve Patient Retention

4 Simple Ways You Can Quickly Improve Patient Retention

4 Simple Ways You Can Quickly Improve Patient Retention

Beginners' Guide to Business Automation

Beginners' Guide to Business Automation

Beginners' Guide to Business Automation

How Healthcare IT Teams Can Deliver Interoperability In 2020

How Healthcare IT Teams Can Deliver Interoperability In 2020

How Healthcare IT Teams Can Deliver Interoperability In 2020

How Cloud Fax Enables Healthcare Interoperability During Coronavirus

How Cloud Fax Enables Healthcare Interoperability During Coronavirus

How Cloud Fax Enables Healthcare Interoperability During Coronavirus

T.38 and the VoIP Fax Stigma

T.38 and the VoIP Fax Stigma

T.38 and the VoIP Fax Stigma

Why These 4 Industries Still Fax In 2020

Why These 4 Industries Still Fax In 2020

Why These 4 Industries Still Fax In 2020

Are You Losing 15% of Your Faxes?

Are You Losing 15% of Your Faxes?

Are You Losing 15% of Your Faxes?

Cloud Fax or Fax Server - How to Compare Solutions

Cloud Fax or Fax Server - How to Compare Solutions

Cloud Fax or Fax Server - How to Compare Solutions

How Do Cloud Faxes Work?

How Do Cloud Faxes Work?

How Do Cloud Faxes Work?

Cloud Faxing: Top 5 Questions That You’re Guaranteed to Ask

Cloud Faxing: Top 5 Questions That You’re Guaranteed to Ask

Cloud Faxing: Top 5 Questions That You’re Guaranteed to Ask

How Emailing Private Docs Can Leave You Vulnerable

How Emailing Private Docs Can Leave You Vulnerable

How Emailing Private Docs Can Leave You Vulnerable

How to Protect Your MFPs from Security Breaches

How to Protect Your MFPs from Security Breaches

How to Protect Your MFPs from Security Breaches

Is Cloud Faxing Secure & Safe?