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mFax by Documo

How mFax is Helping These 6 Healthcare Organizations Live in the Future

Is your healthcare organization still living in the dark ages - sending faxes with outdated equipment, praying the entire document will transmit all at once while fielding complaints when faxes go missing? Good care requires impeccable communication. Unfortunately, some healthcare organizations struggle to reconcile their old ways of faxing with the faster, more efficient and reliable solution of cloud faxing.

Of course, with a need for impeccable security, HIPAA compliance, ease of use and adaptability, healthcare organizations have very specific needs for their cloud fax solutions, and choosing which service is best can be a challenge.  The initial selection process likely begins with a side-by-side comparison of features and capabilities, pricing and reviews, but you still might be left saying, “Yes, but can it do this?”

To help you see how mFax applies to a broad spectrum of real-world applications, we’ve compiled these case studies to demonstrate why mFax is the ideal solution to help your healthcare organization live in the future. Because, yes, chances are we can do this, whatever this is!

Learn how mFax launched these healthcare organizations forward:

Lumeca - Integrated mFax API into their telehealth platform.

Who they are:

Lumeca is a technology company that provides remote access to locally licensed doctors via audio and video communication. They also offer a B2B solution that physicians use to conduct virtual consultations and access a number of other useful tools for healthcare providers.

The problem:

Lumeca had been using a fax solution was buggy and unreliable. They were unable to improve the service they had because the provider was discontinuing services.

The mFax solution:

mFax partnered with Lumeca to transition customers to a reliable and effective solution. mFax’s developer-friendly API made it easy to programmatically access data in their EMR, populate fields in a PDF, and send those mission-critical documents to their destinations.

What they had to say:

“We built our own EMR as part of our system. As much as we wanted to move to a fully electronic system, we realized fax is still the way to go in this industry. So instead of buying a fax machine, we decided to implement a service that would input fields programmatically from the EMR into a PDF and fax it off to the destination.”

-VP of Product Levi Hamilton

Direct RX - Chose mFax as a cost-effective, HIPAA-Compliant solution.

Who they are:

DirectRx is an independent specialty pharmacy serving 46 states across the United States.  

The problem:

They needed a cloud fax service that had top security and was HIPAA compliant.

The mFax solution:

DirectRX was happy to learn mFax has been strategically designed to keep documents safe with advanced encryption while adhering to strict HIPAA guidelines. Rather than assuming one-size-fits-all, mFax has a variety of pricing plans to fit any need and also creates custom plans when needed. Not only did mFax meet all the safety and pricing requirements of DirectRX, it also integrated into their current workflow so no processes were interrupted during the transition.

What they had to say:

“mFax had the best technology and product features.”

-Director of Operations Heather Monte

Grafton - Specifically selected mFax for superior customer support.

Who they are:

Grafton is a non-profit 501(c)(3) business that educates patients and provides care for adults and children with complex behavioral health challenges.  

The problem:

They had been using a system with old fax machines and when they received new regulations to stay compliant they knew they needed to upgrade to a digital fax system. Understanding they would need assistance transitioning from traditional fax to cloud fax, they prioritized customer support in their choice to use mFax.

The mFax solution:

Grafton tested several cloud fax services, but ultimately chose mFax based upon their positive customer service experience. In fact, the team at mFax went out of their way to build new custom features within the portal to support Grafton’s unique use case.

What they had to say:

“We knew great support would be essential, so we tested it out before signing with mFax. And they were absolutely phenomenal!”

-IT Director Rachel Green

Grand Strand Dermatology - Used mFax to streamline workflows and create verifiable audit trails.

Who they are:

Grand Strand Dermatology is a dermatology clinic in Myrtle Beach, SC, and has been in operation since 2000.  

The problem:

They had been using traditional fax machines which they found to be unreliable, difficult to use and a waste of time and resources.

The mFax solution:

After comparing 5-6 competitors, GSD chose mFax for its cost-effectiveness and ease of use. mFax has streamlined the clinic’s workflows, improved fax reliability and provides verifiable audit trails.

What they had to say:

Fax is quicker now. We don’t use paper near as much. Getting faxes in and put in the patient’s chart is instantaneous, so mFax has really helped to streamline our processes.”

-Clinical Manager Michael Barnhill

Medical Center Barbour - Modernized its infrastructure with mFax.

Who they are:

For over 50 years, Medical Center Barbour has been serving Eufaula, Alabama. This hospital provides services ranging from inpatient and surgical services to radiology, laboratory, and behavioral health services for senior citizens.  

The problem:

This facility was way behind the times, using traditional fax and paper processes. They had been getting complaints from doctors and patients about faxes not being sent or being incomplete.

The mFax solution:

mFax has revolutionized their faxing system by simplifying the process, saving staff members time, and ensuring faxes are properly sent and received. Medical Center Barbour faxes hundreds of pages at a time (multiple times each day), so this new system has modernized its office infrastructure.

What they had to say:

“We didn’t have fax machines in our offices and we’d have to get up and go to another room and wait to fax things (and I fax all day long). We usually fax a lot of pages too, so I save a lot of paper not printing these things off. It makes my job a lot easier. My staff doesn’t have to get up from their desks to fax, they can just do it directly from their computers, and that saves us a lot of time every day.”

-HIM Director Renae Farley

Cytracom - Added value to their offerings with mFax’s White Label option.

Who they are:

Cytracom provides enterprise-grade UCaaS for managed service providers and their SMB customers.  

The problem:

Cytracom had been missing out on business opportunities by not offering a fax service as part of their suite of services.

The mFax solution:

By integrating mFax’s white label cloud fax solution, Cytracom can now offer its customers a complete suite of communication services on a single invoice. Being able to offer cloud faxing has been a big value add for their customers and makes Cytracom a more desirable solution for its customers.

What they had to say:

“We felt Documo’s powerful offering was the right fit for us to fully integrate a fax solution into our product portfolio.”

-CEO Zane Conkle

How far and quickly do you want to propel your healthcare organization forward?

To grow your business in today’s competitive market, you have to be as aerodynamic as possible - streamlined for maximum efficiency, reliability, and versatility - all while maintaining top security and compliance.

Think about it though - you wouldn’t try flying a Cessna to the moon, so why would you try to propel your business into the future with anything other than a reliable, adaptable, and beautifully designed tool like mFax?

Whether your healthcare organization is customer-facing or serves those who are, mFax is a mighty solution that can be tailored specifically for your needs.

If you still aren’t sure if mFax is the right fit, feel free to reach out to our sales team to see how we can accommodate your organization.

Table of Contents
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